Returns & Exchanges
We want you to love every Wallace & Vine piece. If something isn't right, you have 90 days from delivery to return it.
Conditions
- Items must be unworn, unwashed and in their original condition with tags attached.
- Please return items in their original packaging where possible.
How to return
- Email contact@wallacevine.com with your order number and the items you'd like to return.
- We send you a printable return label by email.
- Pack your items securely, attach the label and drop the parcel off with the carrier.
Please do not send returns to our company address; always use the return label we email you.
Return shipping costs
Return shipping is paid by the customer: the cost of the return label is deducted from your refund. If an item arrives damaged, defective or is not what you ordered, the return is free and we cover the label in full.
Refunds
Once your return has arrived and been checked, we refund the original payment method. You'll receive an email confirmation; your bank may need a few extra business days to post the credit.
Exchanges
Need a different size or color? The quickest way is to place a new order for the item you want and return the original for a refund. If you're unsure about sizing, email us first and we'll gladly advise.
Wallace & Vine · Part of Aligno Limited · Company No. 79724392 · RM 701, UNIT 127, 7/F, TWR B, NEW MANDARIN PLAZA, 14 SCIENCE MUSEUM RD, TSIM SHA TSUI, HONG KONG · contact@wallacevine.com